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Full-Time
Tel Aviv

Customer Success Manager

We are looking for a highly talented individual to fill the role of CSM. Has to be a people person – a relationship wizard with analytical skills. The ideal candidate will be in charge of our partners’ day-to-day growth & will need to show technical skills, creativity in finding solutions & people skills in obtaining all the internal information for the partners’ needs. Also, the candidate will be representing the activity in summits and client-facing meetings that will require native English levels & presentation skills. Day-to-day work within a team, while collaborating with cross-teams as well. The CSM should be a team player!

Responsibilities​

  • Managing top publishers in the video and display industry
  • Manage day-to-day relationships with our clients – Grow and optimize strategic accounts.
  • Analyzing and optimizing the performance, while maintaining close and personal relationships.
  • Having a constant technical overview of the products, both in terms of relevance and abilities.
  • Identify opportunities for upscale, and execute them.
  • Communicating the partners’ needs and requirements internally.
  • Participate in abroad business trips and summits.

Requirements​

  • 2 years of Customer Success experience in the ad tech industry – MUST!
  • Native English & Hebrew – MUST!
  • Strong analytical skills (Excel, Data analysis) – MUST!
  • B.A/BSc degree in analytics.
  • Empathy and ability to understand your client’s needs.
  • Strong interpersonal skills, people person, and highly motivated individual.
  • Ability to identify cross-sell and upsell opportunities, and extract insights from meetings/calls.
  • Ability to multitask and handle various priorities.
  • Detail-oriented with an ability to see the bigger picture.
  • Excellent presentation skills.
  • Experience in the mobile app industry- advantage.

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