Tel Aviv

Technical Support Specialist

We are looking for an experienced Technical Support Specialist to join us and contribute to our growing success.

The ideal candidate will be providing outstanding service to internal stakeholders and external customers, and ensure their issues are addressed in a prompt and correct manner.

  • Respond to customer inquiries and technical problems through ticketing and chat systems.
  • Work directly with other cross company functions such as CSMs, Data, R&D, and Product to provide fast solutions to customer issues based on customer needs.
  • Provide high quality service meetings and exceed SLAs.
  • Address our business team and customers’ technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
  • Document all technical inquiries and issues. 
  • Formalize and write content for knowledge sharing for both internal purposes and customer facing platforms.
  • At least 3 years of experience in a Technical Support / QA position, or a position of similar nature in a SaaS company.
  • Strong technical troubleshooting skills and problem solving while understanding customers’ business impact.
  • Experience investigating through logging tools such as Kibana, Logz.io etc.
  • Good understanding of integrations and APIs and ability to investigate related issues.
  • Deep understanding of Internet protocols and tools.
  • Must have SQL capabilities.
  • Must have excellent communication skills and a passion for providing world-class service.
  • Ability and desire to learn different products and technologies.
  • Ability to work independently and take full ownership of things.
  • Experience working in an Internet company – advantage.
  • Experience working with BigQuery and Spark – advantage.
  • Experience in writing simple scripts – advantage.

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