Full-Time
Tel Aviv

Technical Operations Manager

We are looking for a business operations manager to join our team.

The business operations manager will manage technical and operational issues raised by customers and internal business teams.

Diagnose, troubleshoot and pivot technical and operational challenges at hand with product, data and development teams.

Responsibilities
  • Understand customers’ business, identify customers’ pain points and provide a tailored solution based on the product portfolio to address customers’ needs
  • Analyze and optimize customers’ campaign performance
  • Research technical issues and identify potential solutions while providing prompt and accurate feedback
  • Lead technical aspects of 3rd party integrations
  • Properly communicate and escalate customers’ requirements and unresolved issues to appropriate internal teams (software developers and product)
  • Lead business and operational/technical discussions externally and internally
Requirements
  • At least 2 years of relevant experience as an Operations/Technical Support Engineer/Professional services or a similar role – Must
  • Ability to lead a business discussion with customers while presenting performance trends and business goals – Must
  • Strong technical skills with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems and find their root cause
  • Excellent analytical and problem solving skills with a strong sense of customer commitment
  • Strong attention to detail and excellent written and oral communication skills
  • Self learner with high motivation to acquire new skills and technologies
  • Familiarity with SQL and Excel – Must
  • Basic Networking knowledge in Internet environment (TCP/IP, HTTP, DNS)
  • English – Fluent
Advantages
  • Customer Success experience in the online video advertisement industry – big advantage
  • 1-2 years of Customer Success experience in the ad tech industry
  • Software programming or shell script development experience
  • Familiarity with leading SSP and DSP platforms
  • Familiarity with the AdTech industry and following protocols: vast, vpaid, RTB
  • Familiarity with the following tools: Fiddler, WireShark, Jira

Apply here

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