Technical Operations Manager -

Full-Time

Tel Aviv

Technical Operations Manager

We are looking for a business operations manager to join our team.

The business operations manager will manage technical and operational issues raised by customers and internal business teams.

Diagnose, troubleshoot and pivot technical and operational challenges at hand with product, data and development teams.

Understand customers’ business, identify customers’ pain points and provide a tailored solution based on the product portfolio to address customers’ needs
Analyze and optimize customers’ campaign performance
Research technical issues and identify potential solutions while providing prompt and accurate feedback
Lead technical aspects of 3rd party integrations
Properly communicate and escalate customers’ requirements and unresolved issues to appropriate internal teams (software developers and product)
Lead business and operational/technical discussions externally and internally

At least 2 years of relevant experience as an Operations/Technical Support Engineer/Professional services or a similar role – Must
Ability to lead a business discussion with customers while presenting performance trends and business goals – Must
Strong technical skills with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems and find their root cause
Excellent analytical and problem solving skills with a strong sense of customer commitment
Strong attention to detail and excellent written and oral communication skills
Self learner with high motivation to acquire new skills and technologies
Familiarity with SQL and Excel – Must
Basic Networking knowledge in Internet environment (TCP/IP, HTTP, DNS)
English – Fluent

Customer Success experience in the online video advertisement industry – big advantage
1-2 years of Customer Success experience in the ad tech industry
Software programming or shell script development experience
Familiarity with leading SSP and DSP platforms
Familiarity with the AdTech industry and following protocols: vast, vpaid, RTB
Familiarity with the following tools: Fiddler, WireShark, Jira